Complaints policy

When taking over the shipment, please check your parcel in the presence of the courier. If it contains visible damages (torn or deformed parts) you shouldn’t accept the parcel. In this case please contact us on the telephone number 8201158 or 8201159 or send us an e-mail with your data (first and last name and telephone number) to info@gorska.com.mk and specify the reasons due to which you rejected to receive the parcel. We will inform you of any further actions as soon as possible. If you have received the parcel, and after the opening you discovered that the delivered goods does not correspond with the order or the bill information are incorrect, please contact us on the telephone number 8201158 or 8201159 or send us an e-mail with your data (first and last name and telephone number) to info@gorska.com.mk describing the problem you have within 24 hours at the latest. We will inform you of any further actions as soon as possible. If certain deficiencies in terms of the provisions of the Consumers Protection Act appear in the product, please act in the manner defined with the Regulations on consumers’ complains for goods purchased on the internet store, which, together with the filled-in list of complaints should be sent to the address info@gorska.com.mk.

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